Effective July 11, 2026. These terms are the agreement between you and Kaplex Industries Inc.(“Kaplex”, “we”, “us”) covering Kaplex Groundwork — the storefront, the claim board, the member portal, and every lead you claim through them. By applying for a seat, taking a seat, or claiming a lead, you agree to these terms.
Kaplex Groundwork is operated by Kaplex Industries Inc., a British Columbia company based in Victoria, BC. Our mailing address is 212–1939 Lee Avenue, Victoria, BC V8R 4W9, Canada. You can reach us at info@kaplexindustries.com or 250-580-1350.
Groundwork is a lead-generation and introduction service for builders and trades. Our software reads Greater Victoria parcels against adopted municipal bylaws, grades what it finds, and records homeowners who ask to be connected to someone who can build. We then offer those homeowners — as graded, priced leads — to the builders and trades in our network. When a member claims a lead, we introduce the two of you and step out of the way.
That is the entire service: we find and introduce; you build.
Kaplex is not a real-estate brokerage and does not provide real-estate services. We are not licensed under the Real Estate Services Act (British Columbia), we do not hold ourselves out as licensed, and nothing on Groundwork should be read as an offer to provide real-estate services.
Specifically, and without limiting the above, Kaplex does not:
A Groundwork lead is a construction lead: a homeowner who wants to build on the property they already own, and who has asked to be connected to a builder. It is not a real-estate transaction, and it must not be used as one.
Membership in Groundwork is open to builders, general contractors, trades, and construction professionals only. By applying for or holding a seat, you represent and warrant that:
We do not sell leads to real-estate licensees, property or strata managers, or mortgage brokers. If we find that a member is using Groundwork for a purpose in this section, we will terminate the seat immediately under section 8, with no refund, and you indemnify us for the consequences under section 11.
Nothing on Groundwork is legal, financial, tax, real-estate, appraisal, engineering, or architectural advice. Our grading, our zoning screens, and our capacity statements are software-produced indications drawn from public data and adopted bylaws. They are a starting point for your own due diligence, not a substitute for it, and they must be confirmed with the municipality and with the appropriate licensed professionals before anyone spends money on them.
Kaplex does not design, build, renovate, or perform construction of any kind, and Kaplex is not a party to any contract between a member and a homeowner. The homeowner’s contract is with you.
You are an independent business. You are not our employee, agent, partner, or joint venturer, and we are not yours. Neither of us can bind the other, and nothing in these terms creates an agency, partnership, employment, or joint-venture relationship.
Because we are not the builder and not a party to the contract, Kaplex is not responsible for, and accepts no liability arising out of: the workmanship, quality, safety, timeliness, or completion of any construction; any contract, quote, estimate, warranty, or promise you make to a homeowner; your licensing, insurance, bonding, or regulatory standing; your acts, omissions, negligence, delay, insolvency, or abandonment of a job; or any dispute, cost overrun, defect, damage, injury, or loss arising from work you perform.
We do not screen, supervise, inspect, guarantee, or warrant a member’s work. Any description of a member as “verified”, “vetted”, or “licensed” reflects information the member gave us and the checks described in section 7 — it is not our certification of them, and it is not a guarantee of their performance to anyone.
Claiming a lead gives you an introduction. It does not give you the job, an exclusive right to the homeowner, or any right to the homeowner’s continued interest. The homeowner is free to talk to anyone, hire anyone, or do nothing at all.
We do not guarantee lead volume, lead quality, or conversion. We do not promise you a minimum number of leads, leads in a particular municipality, leads of a particular grade, that a homeowner will answer you, that a homeowner will hire you, or that any lead will turn into revenue.
What we do commit to is our best efforts: that every lead we offer you comes from a real homeowner who asked to be connected, that it has been graded against the bylaws we say it was graded against, and that the source and date of every capacity statement is attached to it. Where a municipality’s rules have been read against the adopted bylaw text, the lead says so and cites it; where they have not, the lead says that too. We never present an unverified figure as a verified one.
Lead flow depends on homeowner behaviour, municipal rules, market conditions, and the region — none of which we control. Any figures, ranges, timelines, or examples shown on the storefront, the claim board, or in a seat map are illustrative and are not a forecast, a representation, or a promise of what you will receive. The service is provided “as is” and “as available”, and to the fullest extent permitted by law we make no warranty of any kind — express or implied — including no warranty of accuracy, completeness, currency, merchantability, or fitness for a particular purpose.
All fees are in Canadian dollars and are exclusive of GST and any other applicable tax.
| Seat | Price | What it is |
|---|---|---|
| Founding Seat | $1,200/mo | First-claim window on every lead, the lowest grade fees locked for the life of the seat, and the Kaplex stack (Command Station + Workup). |
| Lead Subscriber | $400/mo | First look before spot buyers, and member pricing on every lead. |
| Trade Seat | $149/mo | A seat in the Kaplex job pipeline for trades and professionals. No lead fees and no commission on your invoices. |
Memberships bill monthly in advance through Stripe, and renew automatically until cancelled. A seat is not required to buy a lead — anyone approved to the network can buy a lead at the spot price.
Each lead carries a flat fee set by its grade and by your membership tier. Founding seats pay the lowest fee, Lead Subscribers the member fee, and spot buyers the posted ceiling. The posted public ranges are:
| Grade | Lead | Posted range |
|---|---|---|
| Bronze | Verified Suite | $250–500 flat |
| Silver | Verified 3–4 Unit | $1.5–5K flat |
| Gold | Verified 5–6 Unit | $5–15K flat |
The exact fee that applies to you is shown on the offer before you claim it. That figure — not the range — is the price. You will never be charged a lead fee you were not shown first, and there is no commission on the work: what you invoice the homeowner is yours.
Lead fees are earned on delivery and are not refundable.Delivery happens the moment we reveal the homeowner’s contact details to you — the introduction is the product, and it cannot be un-delivered. The fee is owed whether or not the homeowner replies, and whether or not you win the job.
Memberships: you can cancel a seat at any time from the portal or by emailing us. Cancellation takes effect at the end of the billing period you have already paid for — you keep your access until then, and we do not pro-rate or refund the current period. Cancelling does not refund lead fees you have already paid.
If we suspend or terminate your seat because you breached these terms, no refund is due. If we shut Groundwork down or discontinue your seat for our own reasons, we will refund the unused portion of the current billing period.
Payments are processed by Stripe. Kaplex never sees or stores your card number. Failed payments may suspend your seat and your access to the claim board until they are resolved. We may change our prices on 30 days’ notice; the change applies from your next billing period, and founding rates that we have expressly locked stay locked. Nothing in this section limits any right you have under British Columbia consumer protection law.
Membership is conditional on you holding, and keeping current, everything the law requires you to hold to do your work in British Columbia. Depending on your trade, that includes a valid business licence, any required trade certification or qualification, WorkSafeBC coverage in good standing, and commercial general liability insurance.
We verify what we reasonably can. That verification is for our benefit, not the homeowner’s and not yours: it is not a certification of you, and no homeowner should rely on it in place of their own checks.
As a member, you agree that you will:
We may suspend or remove a member at any time, with or without notice, for a breach of these terms, for a lapse under section 7, for conduct that harms a homeowner, for a pattern of complaints, for non-payment, or for anything that puts Kaplex or the network at risk. Where the circumstances allow it, we’ll tell you what the problem is and give you a chance to fix it first. Removal for cause carries no refund.
Groundwork, our grading, our software, our copy, and our branding belong to Kaplex. Your seat is a revocable, non-exclusive, non-transferable licence to use them for your own business while you are a member in good standing. Everything else is reserved.
When you claim a lead, you receive a real person’s personal information: their name, contact details, property address, and the analysis of their lot. They gave that information to us on the understanding that it would go to a builder who could actually help them. Treat it accordingly.
Once you receive a homeowner’s information, you are independently responsible for it under British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). You are not our agent or our processor for that information — you are your own organization, with your own duties.
You agree that you will:
Canada’s Anti-Spam Legislation (CASL) governs the commercial electronic messages you send. The homeowner consented to Kaplex disclosing their information to a builder and to being introduced to you. That is not a consent you can rely on to run a marketing programme. Beyond the introduction itself and the conversation the homeowner asked for, you need your own consent — express or implied — under CASL, and every commercial message you send them must identify you and carry a working unsubscribe mechanism. That is your obligation, not ours.
Breach of this section is a serious breach. It ends the seat immediately, and you indemnify us for what follows (section 11).
This section limits what we can be held responsible for. Please read it.
To the fullest extent permitted by law, Kaplex is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, contracts, savings, opportunity, business, data, or goodwill — even if we were told such damages were possible. This applies however the claim arises: contract, tort (including negligence), statute, or otherwise.
To the fullest extent permitted by law, our total aggregate liability to you for all claims connected to Groundwork — taken together, and however they arise — is limited to the greater of CAD $500 and the total amount you actually paid Kaplex in the twelve months before the claim arose.
That is a real cap, and it is deliberate. We sell an introduction; we do not carry the commercial risk of a construction project we are not building, not pricing, and not approving. That risk sits with you, the homeowner, and the municipality — and what we charge reflects it.
Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded. That includes liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, and any right or remedy that cannot be waived under British Columbia consumer protection law, including the Business Practices and Consumer Protection Act. If any part of this section is found unenforceable, the rest still applies.
You agree to indemnify and hold harmless Kaplex Industries Inc., its directors, officers, employees, and contractors from any claim, demand, loss, liability, damage, cost, penalty, or reasonable legal expense arising out of:
How we handle your personal information — and the homeowner’s — is set out in our Privacy Policy, which forms part of these terms and which you should read before you take a seat. It says plainly what we do with a homeowner’s information, including that we disclose it to a member in exchange for a fee.
We send you the messages your membership requires — offers, claims, receipts, and account notices. We only send you marketing email if you gave us express consent by ticking the optional box. Every commercial email we send identifies us, carries our mailing address, and has a working unsubscribe link. You can withdraw consent at any time by using that link or emailing info@kaplexindustries.com.
We may change, suspend, or discontinue Groundwork, or any part of it, at any time. We may also update these terms. When we make a material change, we will give you notice — by email to the address on your account, or in the portal — and update the effective date at the top of this page. The change takes effect 30 daysafter we give notice, or immediately if it is required by law or by a regulator. If you don’t accept a change, your remedy is to cancel your seat before it takes effect. Continuing to use Groundwork after that means you accept the updated terms.
These terms are governed by the laws of the Province of British Columbia and the laws of Canada that apply there, without regard to conflict-of-laws rules. You and Kaplex agree that the courts of British Columbia have exclusive jurisdiction over any dispute, and that the venue is Victoria, British Columbia — except that nothing here prevents either of us from bringing a claim in a British Columbia small claims court or the Civil Resolution Tribunal where that is available.
Severability. If any part of these terms is found invalid or unenforceable, that part is severed or read down to the minimum extent necessary, and the rest stays in force.
Entire agreement. These terms and the Privacy Policy are the whole agreement between you and Kaplex about Groundwork, and they replace anything said or written before — including any marketing copy, pitch deck, or proposal. Where a signed founding-seat agreement exists and conflicts with these terms, that agreement governs to the extent of the conflict.
No waiver.If we don’t enforce something right away, we haven’t given up the right to enforce it later.
Survival. Sections 2, 3, 5, 6, 9, 10, 11, 14, and 15 survive the end of your membership.
Assignment. You may not assign these terms or transfer your seat. We may assign them to a successor of our business.
Kaplex Industries Inc.
212–1939 Lee Avenue, Victoria, BC V8R 4W9, Canada
info@kaplexindustries.com · 250-580-1350